Way to success - Man in the Middle
Even though there isn’t any dened way to become a successful Business
organization or become a top scorer in the business arena the status of the
leader as a subject matter expert and their analytical skills make them suitable
for the role.
e leader’s skills are oen required in marketing and nancial roles as
well. However this is not well established yet in the Industry. If we consider
examples in dierent industries such as nance, banking, insurance, telecoms,
utilities, soware services, and so on. e role of the Business Analysts ( BA) s
key in soware development projects, especially at the inception of the project.
e business domain subject areas BAs may work in include workow, billing,
mediation, provisioning and customer relationship management.
ey serve as the mediator or the bridge between the Technical and Business
end of stakeholders. Typically, in organizations where no formal structure
or processes exist, the Business Owners and Developers communicate directly.
Assuming that Developers have no organizational skills or time to spend attention
to this topic, this can present a problem: the goal of the Business Owner
is to get what they want very quickly, and the goal of the Developer is to give
the Business Owner what they want as quickly as he/she can give it to him/
her. is can lead to creating changes in a vacuum, not necessarily taking the
needs of all users of the system into account, depending on the organizational
knowledge skills of the involved Developers.
is can lead to a situation where there is no or rarely any detailed denition
of the requirements, and many times, the real reason for the request may
not make good business sense. ere tends to be no emphasis on long term,
strategic goals that the business wants to achieve via Information Technology.
e Business Analyst can bring structure (i.e. Methodology to gather requirements:
As-Is process baseline, To-Be process, workshops) and formalization
of requirements (i.e. gather the required Capabilities) into this process, which
may lead to increased foresight or outcome among Business Owners. It is very
helpful in business development.
Drawbacks include situations where the Business Analyst just works as
‘man in the middle, without helping Owner, subject matter experts and developers to streamline the long term goals results in a loss of time as well as information

Ravisankar K.V
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